Return & Exchange Policy – GiftWorld.lk

We are dedicated to delivering high-quality gifts and ensuring a great experience for every customer. Please review our Return & Exchange Policy below:

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

Note: Personalized or perishable items (e.g., cakes, flowers, customized gifts) cannot be returned unless they arrive damaged or defective.

2. How to Request a Return or Exchange

Contact Customer Support: Reach out to us at [email/contact number] within 24 hours of delivery.
Provide Details: Include your order information, product photos, and a brief description of the issue.
Await Confirmation: Our team will review your request and confirm whether you qualify for an exchange or store credit.

3. Exchange & Store Credit Policy

No Refunds: We do not issue cash refunds under any circumstances.
Replacement or Store Credit Only: If eligible, you’ll receive a replacement of the same item or store credit equal to the item’s value.
Damaged Item Return: The damaged or incorrect item must be returned to us before we can process a replacement or store credit.

4.Non-Returnable Items

5. Shipping & Return Costs

For any questions or clarifications, feel free to contact our support team at 0719 575 739. We appreciate your understanding and look forward to serving you again at GiftWorld.lk!

Action figures

AirDry Clay Toys

Andanakada ( අදනකඩ )

Anime

Anime Wallpapers (Laser Print Laminated)

Anniversary

Return & Exchange Policy – GiftWorld.lk